How Belle Property Orange Transformed Maintenance in Just Three Months with Tapi

Belle Property Orange

Location: Orange, NSW

Portfolio: 900+ properties

Customer since: 2025

Biggest wins: Faster workflows, landlord engagement, instant reporting, and the industry’s best onboarding experience

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Managing Maintenance for a Growing Regional Portfolio

Belle Property Orange manages more than 900 residential and commercial properties across Central West NSW. For Erin Mar, who leads the property management team, maintenance used to be one of the toughest parts of the job.

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“Maintenance was difficult - it was painful,” Erin admits.

“The numbers just kept going up. There was no flow, no follow-up - it was laborious.”

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Fast-forward just three months after launching Tapi, and the change has been nothing short of transformative.

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From Painful to Effortless

Since implementing Tapi, the Belle Orange team has completely reshaped the way they work.

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“It’s been a relief,” Erin says.

“I love getting in each morning and seeing that dashboard. I know exactly what I’ve got to do, I can see who might need help, and I can support my team straight away.”

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The clarity and structure have made the biggest difference - not just for Erin, but for her entire office.

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“Managing a team is so much easier when you can actually see what’s happening. It’s taken so much of the guesswork and stress out of the day.”

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Rolling Out a Proactive Maintenance Culture

In just 12 weeks, Belle Orange has gone beyond simply adopting Tapi - they’ve mastered it.

They’ve already:

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• Logged 700+ assets with full warranty, purchase, and replacement data
• Created 900 proactive maintenance plans
• Installed 280 QR codes across their properties

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That investment of time and effort has paid off in major ways.

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“Having those assets linked to maintenance is fantastic for us,” Erin explains.

“Just the other day, an oven wasn’t working. I could see it was the original 15-year-old model - so instead of sending out a tradie to diagnose it, I gave the owner that info and we replaced it immediately.”

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The visibility saves time, money, and unnecessary site visits - while helping the team provide stronger advice to landlords.

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Landlords and Tenants Onboard from Day One

Belle Orange has also seen impressive engagement from both landlords and tenants.

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“We haven’t had a single piece of negative feedback,” Erin says.

“In fact, I’ve had landlords who never used to respond through other maintenance apps now approving jobs straight away.”

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Tapi’s simple, visual interface has made the difference.

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“It’s a basic, intuitive experience - easy for landlords and tenants alike.”

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And with the rollout of QR codes, tenants now report issues directly from their homes.

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“That’s been great, especially for social housing and head-leased properties,” Erin says.

“The person living there can report maintenance straight to us - no logins, no confusion - and we get photos and details instantly.”

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A Benchmark for Onboarding and Support

For Erin, Tapi’s onboarding stood out as the best software experience she’s ever had.

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“In a past life, I worked for a real estate software company - and I was honestly blown away,” she says.

“You gave better service than what I delivered my clients back then. Support is excellent - responsive, friendly, great follow-up. Perfect.”

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A Game-Changer for the Team

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“I’m an idiot - I should’ve gotten Tapi years ago!” Erin laughs.

“It’s a no-brainer. The integration with our property management software is seamless, and it’s completely changed how we manage maintenance.”

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Three months in, Belle Property Orange has eliminated maintenance chaos, improved turnaround times, and empowered both their team and clients - proving that even a busy regional office can achieve national-level efficiency.

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The Results

• 900+ properties managed with ease
• 700+ assets logged with full transparency
• 280 QR codes installed for instant tenant reporting
• Zero negative feedback from landlords
• Seamless onboarding and ongoing support

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“We love Tapi - it’s amazing. Everything works, it’s simple, and it’s fun to use.”

— Erin Mar, Belle Property Orange