H&H Properties

Location: Queensland

Director: Melinda Horne

Biggest Wins: Smooth rollout, faster workflows, clearer communication, and major time savings through Property Tree invoice sync

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Training that Actually Understands Property Management

When H&H Properties, based in Queensland, introduced Tapi across their portfolio, Director Melinda Horne knew that successful adoption hinged on great training - and that’s exactly what they received.

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“Maggie was outstanding. Her communication is first-class, she’s incredibly organised, and her passion for what she does really shines through. With her background as a property manager, she completely understood our day-to-day needs and explained everything clearly and practically.”

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A System Built for Real-World PM Workflows

From day one, Tapi delivered exactly what Melinda’s team needed: clarity, speed, and simplicity.

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“The system has been a game-changer. Tenants can easily log maintenance requests and attach photos or videos, making it simple to understand and action each job.”

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With full visibility, every job moves seamlessly:

• Tenant logs issue →
• PM reviews →
• Instantly sends to owners for approval →
• Or forwards to trades for quotes/work orders →
• Completed invoices sync directly into Property Tree.

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“It saves me a significant amount of time on processing.”

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A Seamless Adoption Across All Stakeholders

The transition was smooth not just for the team - but for everyone involved.

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“Both my tenants and landlords - as well as our trade suppliers - are finding it very easy to use.”

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With clearer communication, structured workflows, and reliable reporting, maintenance is now one of the simplest parts of the day.

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“Overall, it has streamlined our entire maintenance process and made communication across all parties more efficient.”

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In Melinda’s Words

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“I highly recommend Tapi and the training support provided.”