How Place One Group Brisbane Streamlined Maintenance and Reduced Admin with Tapi

Place One Group

Location: Brisbane, QLD

Portfolio: 2,300+ properties

Customer since: 2024

Biggest wins: Faster workflows, less admin, and clearer communication for every stakeholder

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Creating a More Efficient Way to Manage Maintenance

Place One Group, based in Brisbane, manages more than 2,300 properties across the region. Like many property management teams, maintenance had become one of their biggest administrative challenges.

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“Administration load, working through the maintenance list, and following up trades - it was exhausting,” says Shannon, Head of Property Management.

“We wanted to be the best property managers we could be, but frustration was creeping in.”

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Maintenance delays and follow-ups created additional pressure for property managers, landlords, and tenants alike.

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“Outstanding maintenance is frustrating for all parties. It affects trust, timeframes, and relationships.”

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Finding a Better System

Before Tapi, Place One Group had trialled other maintenance tools, but they struggled to deliver.

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“We tried [another system] before Tapi, but it was poor at diagnosing issues and often sent work to the wrong trades,” Shannon explained.

“We needed something more reliable, faster, and easier to use.”

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When she discovered Tapi, the benefits were clear straight away.

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“I’d heard good things and wanted to see it for myself,” she said.

“From the first demo, we could see how simple the process was - from reporting to completion. It was a no-brainer.”

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Simple, Supported Onboarding

Implementation was fast, clear, and fully supported.

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“Anna was amazing - 10/10 recommend,” Shannon said.

“She was so helpful to the team through both sessions and check-ins, and anything we didn’t know, the chat team solved instantly.”

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Within weeks, Tapi was embedded into the team’s daily workflow.

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“We use it every day - the goal is to get it to zero each day. It’s a great target.”

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Delivering Clarity and Confidence

Since adopting Tapi, the Place One Group team has seen immediate improvements in efficiency and communication.

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“It’s so simple now. We know exactly what’s happening with every job. It’s faster, clearer, and takes the emotion out of it.”

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Tenants now provide detailed reports with photos, landlords can review and approve with confidence, and trades complete work faster.

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“From report to resolve, invoice, and close - everything is tracked and it’s fast.”

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Better Workflows, Happier Clients

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“The time from report to resolution has improved exponentially,” Shannon shared.

“The biggest difference is how quick everything feels now - and how responsive everyone is.”

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That speed and transparency have strengthened relationships across the board.

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“The vast majority of our clients love it. Tapi has made maintenance a faster, easier, and more transparent experience for everyone.”

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The Results

• 2,300+ properties managed in Brisbane
• Faster job turnaround from report to resolution
• Full visibility for property managers, tenants, and trades
• Significant reduction in administrative workload
• Stronger relationships with clients and trades

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“Very smooth and positive onboarding experience - an absolute game-changer for Place.”

“If you’re considering Tapi - do it now. Don’t wait.”