Roberts Real Estate Tasmania

Portfolio: 1,700+ properties

Team: 20+ PMs statewide

Customer Since: 2025

Biggest Wins: Fewer complaints, faster approvals, streamlined inspections, and flawless compliance tracking

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From Confusion and Double-Handling to Clarity and Confidence

With more than 1,700 properties under management, Roberts Real Estate is one of Tasmania’s most established and recognised real estate networks. But behind the scenes, their team faced a growing operational challenge: maintenance was messy, confusing, and almost always required extra work.

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“Tenants weren’t reporting maintenance properly. The system we had was clunky and sent tenants, agents, landlords and trades around in circles. We were missing accurate information and approvals were delayed.”

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The impact was immediate and felt across the whole business.

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“Delayed approvals, miscommunication, grumpy tenants and owners - which in turn led to grumpy PMs! Follow-up was required on nearly every job. Now it’s a very small percentage thanks to Tapi.”

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The Breaking Point

The team trialled another maintenance system, but it only made things worse.

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“It was more time-consuming. Feedback from owners was horrendous - I was getting two complaints a week. We ended up double-handling everything: calling owners, tenants and trades and reporting in the system. That’s what we had to do before Tapi.”

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When feedback from owners, tenants and the team became consistently negative, Taylese knew change wasn’t optional. It was essential.

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Why Tapi Became the Only Choice

The decision was easy for Taylese.

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“I’d used Tapi at a previous agency and will scream it to the world: it is hands down the best and only maintenance software to use.”

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From day one, the team felt the difference.

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“As a property manager, the easy-to-read maintenance timeline is a show-stopper. As a manager, the metrics and service reminders are incredible - set and forget!”

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A Faultless Rollout Across 20+ Property Managers

With over 20 PMs across Tasmania, training and onboarding had to be airtight.

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“Faultless. Anna was (and is) amazing! We’re a statewide company and not one person left with questions or confusion.”

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A Daily Tool the Team Relies On

Roberts Real Estate now uses Tapi across all areas of the business.

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“We use all the tabs. The tenant concierge gives us more detail, so we can work more professionally and pass clearer information to owners.”

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They also integrated Tapi directly with their inspection software.

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“Maintenance can now be raised straight from Entry, Exit and Routine inspections - with no doubling up on admin. It’s completely streamlined.”

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And it has even become a competitive advantage.

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“Tapi is now a selling point when speaking with new landlords. They love that they can see everything in one place - maintenance, approvals, service reminders - nothing gets missed.”

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Compliance Transformed: A Smoke Alarm Breakthrough

The team saw major improvements in compliance tracking, particularly for smoke alarms.

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“We discovered some properties hadn’t been serviced on time, not from negligence, just because we had no consistent way to track it. Now, everything is tracked in Tapi automatically. No relying on PMs to remember. It gives our team and owners real peace of mind.”

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Measurable Wins

• Huge reduction in follow-up workload
• Nearly all maintenance complaints eliminated
• Faster owner approvals
• Higher accuracy of information from tenants
• Significantly more compliance deadlines met
• Full auditability and transparency across 1,700+ properties
• Streamlined reporting from inspections

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One of the biggest improvements has been how quickly owners now approve jobs:

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“The system is so simple and transparent that approvals happen much quicker.”

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What Changed Most for the Team?

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“Confidence. Property managers now have everything in one place, can track progress easily, communicate clearly, and don’t have to double-handle anything.”

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Landlord and tenant feedback has flipped completely.

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“The feedback from PMs, tenants and owners has been overwhelmingly positive.”

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In Taylese’s Words

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“Tapi is a game changer. I will forever recommend it to everyone, industry-wide!”

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And her advice to agencies still considering it?

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“DO IT.”

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What’s Next for Roberts Real Estate?

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“We’re focusing on rolling out the Asset Manager next.”