Stone Macarthur: Why They Became Tapi’s Biggest Fans

Turning Maintenance Mayhem into Smooth Sailing

At the PM1 Conference, we caught up with Gemma from Stone Real Estate MacArthur, and she didn’t hold back when asked about Tapi.

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“I’m Tapi’s biggest raving fan,” she laughed. “We’ve been using it for the past few months now, and it has made the world of difference to how we handle maintenance and how our staff manage their day-to-day tasks.”

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Before Tapi, maintenance coordination was time-consuming and stressful. Now, everything - from reporting to approvals and communication - just flows.

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“It’s completely streamlined how we work,” says Gemma. “The team love it, and it’s freed them up to focus on clients instead of chasing maintenance updates.”

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A Smooth Transition for Everyone

Rolling out new tech can be daunting, especially when it involves landlords, tenants, and trades. But for Stone MacArthur, the adoption was seamless.

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“We were hesitant at first about how everyone would take it,” Gemma admits. “But it’s been smooth sailing. Everyone’s embraced it - tenants, landlords, trades - all with open arms.”

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That simplicity and user-friendliness is what’s made Tapi such a hit in the Stone MacArthur office.

The Results

• Faster, smoother maintenance workflows
• Happier team with less admin pressure
• Easy adoption across tenants, landlords, and trades
• Immediate efficiency gains within the first few months

“Tapi has completely changed how we operate — we love it.”

— Gemma, Stone Real Estate MacArthur

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