TapiHQ
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Concierge

Smart Help, Anytime.

Meet Concierge, your AI-powered assistant for tenants. Report repairs, get answers, and solve issues 24/7 all from a page made just for their home.

Concierge screen offering tenants instant help with repairs through Tapi.
Fewer Callouts

Instant Repair Help.

Diagnose and resolve maintenance issues before they escalate. Concierge helps tenants report problems clearly or self-solve when possible.

Tapi Concierge home hub where tenants can manage repairs, bills, and updates.
One Tap Access

Your Home's HQ

Each property has its own unique Tenancy Home Page, accessible via QR code. It's the central hub for help, info, and updates - personalised and always up to date.

The Triager

Fluency in every repair

HeyTapi Triage is your multilingual repair assistant - collecting issue details 24/7, helping tenants self-solve small problems, and giving you the right info to act fast. Less noise, more action.

Trusted by the industry.

“Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service”

David Faulker
Property Management General Manager
Property Brokers

"The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It’s a system that works!"

Melanie Williams
Harris Real Estate

“We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well.”

Allison Holzer
Director
First National Neilson Partners

“Tapi has saved up to 75% of the team’s time. Clients love the addition of Tapi because they can see what’s happening in real-time. If the invoice came through to Outlook, we’d have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi’s invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it’s really easy to navigate”

Briana Billing
General Manager Property Management
Harcourts Total Group Rentals

"When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company’s maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too."

Corinne Bohan
Managing Director
Image Property Brisbane

“Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone."

Wade Fletcher
Property Manager Lead
BigginScott

A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it!

Lynley Horne
Wellington Regional Manager
Oxygen

I haven’t met many property management business owners who don’t want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business.

Ryan Weir
Propertyscouts

Built for busy property
managers who want to grow
their business

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