Australian Property Maintenance Index

“Our team loves Tapi. It has streamlined our maintenance process, saving us valuable time and money. The insights have enhanced our landlord conversations and relationships. Because of the value, Tapi provides we are transparent with our landlords about the costs of technology like Tapi through the fees we charge for our service”

"The support from Tapi has been outstanding! The team is always responsive and helpful, ensuring we get the most out of the platform. Their solution has provided a seamless way for our landlords, property managers, tenants, and trades to handle maintenance efficiently. It’s a system that works!"

“We have tried other maintenance packages before but nothing has really worked as far as getting our systems streamlined the way we want and need them to be and then we came across Tapi. We've onboarded Tapi as our alliance partner. Since then our system and our process have flowed far more efficiently. Our client service provision has increased. Everybody's kept up to date as the process moves along and it keeps everything on track and people communicated with which stops the extra phone calls, which stops the extra frustrations and angst, so that's been really good from our client service perspective as well.”

“Tapi has saved up to 75% of the team’s time. Clients love the addition of Tapi because they can see what’s happening in real-time. If the invoice came through to Outlook, we’d have to download it, save it to a computer, rename it and then upload it into our trust account. Tapi’s invoice automation has been a godsend, a huge time saver! There used to be a lot of manual work to get the invoices where they needed to be, but with Tapi, everything is in one place and it’s really easy to navigate”

"When you make a major change to a process you hope it will result in a major change to your service offering and your team's efficiency, Tapi did not disappoint. We implemented Tapi across the entirety of our company’s maintenance and have been extremely pleased with the increased visibility, efficiency and service offering we have been able to achieve. Not only are our property managers grateful for the change; feedback from owners, tenants and trades has been positive too."

“Since going live with Tapi it has been really great streamlining our maintenance process. The feedback from our trades has been fantastic as it helps them manage their jobs as well as being a great tool to communicate with everyone."

A big win for me is that the team finds it an easier-to-use, more intuitive system so they can just get on and get the job done. They love it!

I haven’t met many property management business owners who don’t want to grow the business. I think if you spoke to ten, all ten would say, yes. And Tapi is clearly a way to help you grow your business.