The Tapi Method

The gold standard for property care

The Tapi Method is how the best property managers coordinate maintenance at scale: clear, consistent, and fast. It’s built on years of learning what works in real life — across hundreds of thousands of jobs.

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The Big Idea

Why The Method matters, and what makes it different.

Why The Method Wins More Managements
0.1
What Great Coordination Looks Like
0.2
Who The Method Is For
0.3
How to Use The Method
0.4
When to Implement The Method
0.5

Principles & Practices

1.0 Foundations

Know the property
1.1
Standardise everything
1.2
Map your response levels
1.3
Agree the rules
1.4

2.0 Coordination

Triage before you send
2.1
Prioritise action
2.2
Match the right tradie
2.3
Get owner approval fast
2.4
Keep everyone in the loop
2.5

3.0 Execution

Confirm booking & access
3.1
Track until it’s done
3.2
Handle quotes with speed
3.3
Catch issues early
3.4
Close the loop
3.5

4.0 Quality

Measure response and completion times
4.1
Score your tradies
4.2
Spot repeat issues
4.3
Review feedback
4.4

5.0 Mindset

Done > perfect
5.1
Be the calm in the chaos
5.2
It’s not just repairs, it’s reputation
5.3
The system wins
5.4

Download The Method

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