Track until it’s done

Assigning a job is just the start. Real coordination means seeing it through to the end. Until that job is complete — confirmed, invoiced, and communicated — it’s still your responsibility.

At Tapi, we’ve seen it over and over: jobs stall when no one’s watching. The tradie got busy. The tenant forgot to reply. The quote never arrived. If you’re not actively tracking the job, it slips through the cracks. And when it slips, it becomes your problem again — usually when someone’s annoyed.

Tracking means following up before you’re chased. It means having a clear system — whether it’s statuses, reminders, or automations — that tells you what’s happening, what’s not, and what’s overdue.
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The best coordinators don’t just wait for updates. They set expectations early (“let me know if you haven’t heard from the tradie by Thursday”) and follow up with intention. They don’t just ask “is the job done?” — they confirm it’s done well.
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You can’t assume progress — you need to check. Because in maintenance, what gets followed up gets finished.