Measure response and completion times

If you can’t measure it, you can’t manage it. In maintenance, two metrics tell you almost everything you need to know:
‍

How fast do you respond?

How fast do you finish?

At Tapi, we obsess over these two timeframes — response time and completion time — because they directly shape the experience of tenants, owners, and trades. Speed isn’t just about efficiency; it’s about confidence. When people see things moving quickly, they trust you more.

Tracking response time helps you understand how quickly you’re acknowledging and triaging new jobs. It shows whether your team is on the front foot — or constantly putting out fires. And completion time? That’s your ability to deliver outcomes. It tells you if jobs are stalling, and where bottlenecks live.

Here’s the thing: your memory will lie to you. You’ll remember the wins and forget the delays. That’s why tracking these metrics over time is so important. Use a dashboard, weekly report, or simple KPI sheet. Set targets — and improve on them.

And don’t just measure for the sake of it. Use the data to get better. Spot outliers. Ask why. Refine your workflow. Celebrate improvements.
‍

Because fast, reliable maintenance isn’t luck. It’s measured, managed, and earned.

‍