How to Use The Method

Start where you are. Build as you go. Improve everything.
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The Method isn’t a checklist to follow once—it’s a living system you can apply, evolve, and scale over time. Whether you're new to maintenance or running a large team, the key is to make it yours. One habit, one principle, one improvement at a time.
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1. Use it as a playbook, not a rulebook

You don’t have to master everything at once. Focus on the areas where things are breaking—slow approvals, poor trade performance, missed communication—and start there. Layer in the rest over time.

2. Build habits, not just actions

The Method works best when it becomes second nature. Turn triage into a daily reflex. Make owner updates a part of your rhythm. Automate follow-ups. Over time, your default way of working becomes your best way of working.

3. Share it with your team

The Method is designed to be shared. Use it to train new hires, align experienced staff, and create consistency across locations or roles. Everyone speaks the same language, works from the same principles, and lifts together.

4. Let tech do the heavy lifting

Where possible, embed The Method into your tools. Use workflows, automations, and dashboards to make triage, tracking, and comms seamless. The less mental load, the more you can focus on judgment and quality.

5. Refine as you grow

As your portfolio grows and your team matures, revisit The Method regularly. Improve templates. Review processes. Add layers of visibility and accountability. What worked at 300 properties might need refining at 3,000.

6. Keep the mindset, even when it’s messy

There will always be exceptions, escalations, and bad days. The Method doesn’t prevent every issue—but it gives you a system to fall back on when things go sideways. That’s how you stay calm, stay in control, and keep moving.
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Bottom line: The Method isn’t something you finish—it’s something you live. Use it as your anchor, your toolkit, and your roadmap to better maintenance, happier clients, and a more confident team.