Review feedback

Feedback is your shortcut to improvement. Whether it’s a thank-you from a tenant, a complaint from an owner, or a quiet note from a tradie — every piece of feedback is a window into how your maintenance process really feels from the outside.

At Tapi, we see feedback as fuel. It shows you where your systems are working and where they’re letting people down. It doesn’t have to be formal — sometimes the most valuable insights come from a side comment in an email or a quick call after a job.
‍

The best coordinators don’t get defensive about feedback. They get curious. They ask:
‍

• What could I have done differently?
• Was the communication clear?
• Did we set the right expectations?
• Was this frustration avoidable next time?

Feedback also helps surface invisible wins. When an owner says, “That was fast — thank you,” or a tenant notes, “That tradie was great,” that’s evidence your system is delivering value. Capture it. Share it with your team. Celebrate it.

Make feedback review a habit. Don’t wait for formal surveys or escalation emails. Look for the patterns, the pain points, the praise — and use them to refine the machine.

Every comment is a clue. The best coordinators follow them.