Last updated: 23 October 2019
(Tapi, us, we, or our).
Thank you for your interest in our website (www.tapihq.com) (Website), applications, dashboards,
embedded widgets, chat-bots and other services provided by us (together our Platform).
This policy is intended to provide you with clear and transparent information about the Data we collect, why we
collect it, how we use and disclose it, how we safeguard your Data, when your Data will be deleted, and your privacy
Changes and Updates
We may be required to review and make changes to this Policy from time to time to comply with Data Protection
Laws, utilise new technologies or to improve your experience. Please revisit this page periodically to stay
aware of any changes.
If we modify this Policy we will make it available through the Platform and indicate the date of the latest
revision. Your continued use of the Platform after the revised Policy has become effective indicates that you
have read, understood and agreed to the current version of the Policy.
People we process Data from
We collect different types of Data from people who have access to the restricted areas of the Platform
(End Users), and other people who interact the public areas of the Website, engage with us, who
we target our Platform to, or whose Data is submitted to the Platform by End Users (Visitors).
End Users includes property managers, landlords, tenants and property maintenance contractors who have been
authorised (by Tapi or by another End User) to access or otherwise use the Platform.
The Information We Collect
Information you give us
When you access or otherwise use the Platform, whether as an End User or as a Visitor, you may provide Data to
us in various ways. For example, when you:
register for an account on the Platform;
send emails or other messages via the Platform, or respond to such emails or messages (from Tapi or an End
User) via the Platform;
use a Tapi widget embedded on an End User’s website; or
engage with Tapi’s chat-bot.
Examples of such Data includes name, residential address, email address, telephone and mobile phone numbers,
property information (including ownership and maintenance details), information contained within invoices issued
via the Platform, and the billing information (of our customers only).
If you contact us, including for customer support, we may keep a record of our correspondence with you.
Information that others give us
Where reasonably practical we aim to collect Data directly from the person who is the subject of the Data.
However End Users may provide Data about you when they submit content to the Platform. For example, we may
receive your Data from a property manager when they designate you as a tenant of a property that they manage.
We may receive information about you when an End User integrates third-party services with the Platform. For
example, a property manager may authorise the integration of the Platform with their trust account platform,
allowing Tapi to process Data within that service.
The Data we receive when an End User integrates the Platform with a third-party service depends on the settings
and permissions of that third-party. You should always check the privacy settings and notices of these
third-parties to understand what Data may be disclosed to us or shared with the Platform.
If you provide us with Data about someone else or authorise an integration of the Platform with a third-party
service, then you must ensure that you are authorised to disclose that Data to us in accordance with applicable
Data Protection Laws.
We may obtain Data from third party providers of business information and publically available sources including
mail addresses, job titles, email addresses, phone numbers and social media profiles, for the purposes of
targeted advertising of services that may interest you, delivering personalised communications, event promotion
Information we observe
We collect Data when you interact with the Platform. This includes the features of the Platform you use and the
links you click on. We also collect information about the other End Users and Visitors you engage with via the
Platform and how you work with them.
When you use the Platform we may automatically record certain Data from the End User’s or Visitor’s device by
using various types of technology. How much Data we collect depends on the type and settings of the device you
use to access the Platform. For example we may collect your IP address or other device address or ID,
approximate geographic location, web browser and/or device type, the web pages or sites visited just before or
just after using the Platform, the pages or other content you view or interact with on the Platform, and the
dates and times of the visit, access, or use of the Platform.
tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to
recognize you across different services and devices. You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website (or, as applicable, our third party partners’ websites).