We respect your privacy and are committed to protecting your Personal Information. This policy is intended to provide you with clear information about how we collect, use, disclose and protect your Personal Information.
It is important that you read this policy and any other privacy statement we may provide (on specific occasions when we are collecting or processing your Personal Information) so that you are fully aware of how and why we are using your Personal Information.
Please also use the “Glossary” (section 8 below) to understand the meaning of some of the terms used in this policy.
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Who we are and what this policy does
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Who are we:
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Tapi is made up of different legal entities, including Tapi Limited and its subsidiaries.
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If you have any questions about our privacy practices or this policy, please contact us:
Tapi Limited
81 Abel Smith Street, Te Aro, Wellington 6011, New Zealand
hi@tapihq.com
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What this policy does:
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This policy covers our websites, products and services (Services), including “Maintenance Tracker”, “Invoice Automation”, “Tenant Concierge” chat-bot embedded on a User’s website, “Data Insights”, “Property Tab”, “FastPay” and “Landlord House Insurance from Tapi”.
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We are committed to your privacy and will comply with applicable privacy laws, including New Zealand’s Privacy Act 2020, any applicable privacy codes and other laws when dealing with your Personal Information.
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Our Services may contain links to third party websites or services. We don’t own or control those websites or services or endorse them in any way and, if you interact with them, you may be providing Personal Information directly to the third party concerned. We encourage you to review their privacy policies accordingly.
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Changes to this policy:
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We may review and make changes to this policy from time to time, including to comply applicable privacy laws or in respect of new or updated Services. We encourage you to periodically review this page for the latest information on our privacy practices.
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If we modify this policy we will generally provide notice via an announcement on our website. For significant changes we may provide you with an email notification.
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The information we collect about you
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We collect different categories of Personal Information which we have grouped together as follows:
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Information you give to us:
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Account information: When you sign up for a Service, we may require your name, username, address, email address, telephone and mobile phone numbers.
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Property information: We collect Personal Information when you upload property information into our Services, which may include your description of the property, images of the property, ownership, tenancy and maintenance details.
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Application forms: Some Services, or the services that we connect to, require you to complete an application form. Some of the Personal Information on the application form may be particularly sensitive, and our use of this is subject to Service specific terms (see section 7 below).
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Payment information: We collect financial information (like billing and GST number information, date, time, amounts charged) when Users make payments to us or third parties through the Services.
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Communications: When you communicate with us or other Users using a Service, we collect Personal Information about your communication, this includes when you use the Tenant Concierge chat-bot or a Tapi widget embedded on a User’s website. If you contact us, including for customer support, we may keep a record of our correspondence with you.
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Marketing preferences: We collect Personal Information about your preferences in receiving marketing from us, and your communication preferences.
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Other information: You may otherwise provide us Personal Information such as when you provide feedback, respond to surveys or other research activities, participate in promotions, upload into our Services or use other features of our Services.
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Information others give to us:
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Users: Other Users may provide us with your Personal Information when they upload content to the Services, including when identifying the owners and tenants of a property or the relevant supplier(s) in respect of a maintenance process.
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Third party integrations: If you link or connect your account with a third party service (e.g. MRI Palace, MRI Property Tree, PropertyMe, Reapit Console Cloud), the third party service may send us Personal Information about you or others. The categories of information shared with Tapi varies and is controlled by that third party and/or by you via the settings and permissions at that service.
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Public sources: To the extent permitted by applicable law, we may receive additional information about you from our third-party partners who provide us with business introductions or that is publicly available.
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Information we automatically collect:
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Usage information: We collect information about your interactions with our Services, including the pages and content you view, maintenance processes engaged with, and communications generated through the Services.
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Analytics: When you use the Services we automatically collect analytics information when you use our Services. How much information we collect depends on the type and settings of the device you use to access the Services. For example we may collect your IP address, device information, approximate geographic location, web browser and/or device type, the web pages or sites visited just before or just after using the Service, the pages or other content you view or interact with on the Service, and the dates and times of the visit, access, or use of the Services.
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Glossary
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In this policy, unless defined otherwise, terms have the following meaning:
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Anonymous Data means Personal Information that has been processed such that it can no longer be associated with a specific individual.
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Personal Information means information about an identifiable individual, as defined in the Privacy Act 2020, and does not include Anonymous Data.
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Tapi, us, we, or our means: (a) Tapi Limited (NZ company number 6365153); and any entity that Tapi Limited ultimately partly or fully owns that provides a Service to which this policy applies.
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User means anyone accessing and using the Services, including as a property manager, owner, tenant or supplier.
The effective date of this policy is [●] 2023.
Last updated: 23 October 2019
This privacy policy (Policy) applies to all personal data (Data) processed by Tapi Limited
(Tapi, us, we, or our).
Thank you for your interest in our website (www.tapihq.com) (Website), applications, dashboards,
embedded widgets, chat-bots and other services provided by us (together our Platform).
This policy is intended to provide you with clear and transparent information about the Data we collect, why we
collect it, how we use and disclose it, how we safeguard your Data, when your Data will be deleted, and your privacy
rights.
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Changes and Updates
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We may be required to review and make changes to this Policy from time to time to comply with Data Protection
Laws, utilise new technologies or to improve your experience. Please revisit this page periodically to stay
aware of any changes.
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If we modify this Policy we will make it available through the Platform and indicate the date of the latest
revision. Your continued use of the Platform after the revised Policy has become effective indicates that you
have read, understood and agreed to the current version of the Policy.
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People we process Data from
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We collect different types of Data from people who have access to the restricted areas of the Platform
(End Users), and other people who interact the public areas of the Website, engage with us, who
we target our Platform to, or whose Data is submitted to the Platform by End Users (Visitors).
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End Users includes property managers, landlords, tenants and property maintenance contractors who have been
authorised (by Tapi or by another End User) to access or otherwise use the Platform.
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The Information We Collect
Information you give us
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When you access or otherwise use the Platform, whether as an End User or as a Visitor, you may provide Data to
us in various ways. For example, when you:
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register for an account on the Platform;
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send emails or other messages via the Platform, or respond to such emails or messages (from Tapi or an End
User) via the Platform;
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use a Tapi widget embedded on an End User’s website; or
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engage with Tapi’s chat-bot.
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Examples of such Data includes name, residential address, email address, telephone and mobile phone numbers,
property information (including ownership and maintenance details), information contained within invoices issued
via the Platform, and the billing information (of our customers only).
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If you contact us, including for customer support, we may keep a record of our correspondence with you.
Information that others give us
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Where reasonably practical we aim to collect Data directly from the person who is the subject of the Data.
However End Users may provide Data about you when they submit content to the Platform. For example, we may
receive your Data from a property manager when they designate you as a tenant of a property that they manage.
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We may receive information about you when an End User integrates third-party services with the Platform. For
example, a property manager may authorise the integration of the Platform with their trust account platform,
allowing Tapi to process Data within that service.
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The Data we receive when an End User integrates the Platform with a third-party service depends on the settings
and permissions of that third-party. You should always check the privacy settings and notices of these
third-parties to understand what Data may be disclosed to us or shared with the Platform.
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If you provide us with Data about someone else or authorise an integration of the Platform with a third-party
service, then you must ensure that you are authorised to disclose that Data to us in accordance with applicable
Data Protection Laws.
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We may obtain Data from third party providers of business information and publically available sources including
mail addresses, job titles, email addresses, phone numbers and social media profiles, for the purposes of
targeted advertising of services that may interest you, delivering personalised communications, event promotion
and profiling.
Information we observe
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We collect Data when you interact with the Platform. This includes the features of the Platform you use and the
links you click on. We also collect information about the other End Users and Visitors you engage with via the
Platform and how you work with them.
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When you use the Platform we may automatically record certain Data from the End User’s or Visitor’s device by
using various types of technology. How much Data we collect depends on the type and settings of the device you
use to access the Platform. For example we may collect your IP address or other device address or ID,
approximate geographic location, web browser and/or device type, the web pages or sites visited just before or
just after using the Platform, the pages or other content you view or interact with on the Platform, and the
dates and times of the visit, access, or use of the Platform.
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Tapi and our third-party partners, such as our advertising and analytics partners, use cookies and other
tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to
recognize you across different services and devices. You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website (or, as applicable, our third party partners’ websites).