Answer tenant maintenance needs round-the-clock.

Our 24/7 Tenant Concierge logs maintenance issues and provides immediate maintenance support – even when you're unavailable.

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Know about required repairs faster, so you can take action sooner.

With the Tenant Concierge, the tenant gets immediate answers so their maintenance issue can be resolved, triaged or reported right away. Collecting all the information up-front means you can avoid unnecessary call-outs and extra cost.

Prevent future maintenance

Deal with maintenance issues faster to reduce the risk of damage in the future.

Favourable channel

Provide 24/7 maintenance assistance on the channels tenants are comfortable with.

Boost efficiency

Reduce response times for tenants and reduce unnecessary back-and-forth communication.

Assess urgency

Qualify the urgency of requests from leaks to power outages and route urgent issues to you or the preferred suppliers.

Acquire all the details

Suppliers are provided with all the relevant information in preparation for the job. This helps with:

Reducing the number of visits to the property.

Allowing the supplier to be better prepared when they arrive at a job with information about location details, photos, models of appliances etc.

Drive tenant education

The Tenant Concierge provides your tenants with:

Instructions on how to triage different types of problems and recommended solutions for minor issues.

Advice on appropriate safety precautions.

Reduce call-outs

Tenant concierge decreases the number of unnecessary call-outs by:

Qualifying urgency of issues.

Providing informative descriptions.

Recommending troubleshooting solutions.

Acquire all the details

Suppliers are provided with all the relevant information in preparation for the job to reduce unnecessary call outs. The tenant concierge can retrieve details such as locations, times, photos and scope to reduce back and forth comms.

Access urgency of requests

Tenant concierge qualifies the urgency of all maintenance requests from leaks to power outages and routes urgent issues to you or the preferred suppliers.

Boost efficiency

Let tenant concierge deal with maintenance reporting so your team can action maintenance faster and can focus on your customers.

Harrison Vaughan,
Director of Tommy's Property Management

The tenant concierge has been a fantastic addition to the already amazing product which is Tapi. It is been fantastic in terms of getting a bit more utilisation and uptake  from our tenants and it allows our tenants to lodge a maintenance request at any time, any where.

Read how Tommy's delivers award-winning service to their clients
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