Convert maintenance from a source of tenant tension to tenant retention

Lighten your after-hours burden with Tenant Concierge, your 24/7 maintenance assistant.

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50% of maintenance requests are logged after hours

You’re already working around the clock, 7 days a week, but your tenants are frustrated and expect a response within two hours. Something’s got to give, and now it doesn’t have to be the tenancy.

Reduce evening calls and inspection surprises

Fewer maintenance
surprises

Repair requests aren’t put off - it’s so easy. Scan the QR code, done in under 60 seconds

Better after
hours triage

No more unnecessary call outs or “what’s the update on” queries, non-urgent requests waiting for you in the morning

Happier, stickier
tenants

Poor handling of maintenance is the #1 tenant frustration

Get all the details, the first time

Provide suppliers with all the information they need to prepare for a job.

  • Reduce the number of visits to the property
  • Supplier is better prepared with location, triage checks and imagery when arriving at the property

Help Tenants help themselves

Tenant Concierge helps with triage and solution advice.

  • Suggestions and instructions on fixing minor issues
  • Advice on appropriate safety precautions

Automate the admin

Tenant Concierge gives you time back in the day

  • Less round-about tenant comms
  • Requests ready for you to review or action
  • More time to focus on the tasks that matter most
Acquire all the details

Suppliers are provided with all the relevant information in preparation for the job to reduce unnecessary call outs. The tenant concierge can retrieve details such as locations, times, photos and scope to reduce back and forth comms.

Access urgency of requests

Tenant concierge qualifies the urgency of all maintenance requests from leaks to power outages and routes urgent issues to you or the preferred suppliers.

Boost efficiency

Let tenant concierge deal with maintenance reporting so your team can action maintenance faster and can focus on your customers.

Harrison Vaughan,
Director of Tommy's Property Management

The tenant concierge has been a fantastic addition to the already amazing product which is Tapi. It is been fantastic in terms of getting a bit more utilisation and uptake  from our tenants and it allows our tenants to lodge a maintenance request at any time, any where.

Read how Tommy's delivers award-winning service to their clients
GET STARTED WITH TAPI

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Free consultation session

Simple set up

No integration needed

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