Our 24/7 Tenant Concierge logs maintenance issues and provides immediate maintenance support – even when you're unavailable.
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With the Tenant Concierge, the tenant gets immediate answers so their maintenance issue can be resolved, triaged or reported right away. Collecting all the information up-front means you can avoid unnecessary call-outs and extra cost.
Deal with maintenance issues faster to reduce the risk of damage in the future.
Provide 24/7 maintenance assistance on the channels tenants are comfortable with.
Reduce response times for tenants and reduce unnecessary back-and-forth communication.
Qualify the urgency of requests from leaks to power outages and route urgent issues to you or the preferred suppliers.
Suppliers are provided with all the relevant information in preparation for the job. This helps with:
Reducing the number of visits to the property.
Allowing the supplier to be better prepared when they arrive at a job with information about location details, photos, models of appliances etc.
The Tenant Concierge provides your tenants with:
Instructions on how to triage different types of problems and recommended solutions for minor issues.
Advice on appropriate safety precautions.
Tenant concierge decreases the number of unnecessary call-outs by:
Qualifying urgency of issues.
Providing informative descriptions.
Recommending troubleshooting solutions.
The tenant concierge has been a fantastic addition to the already amazing product which is Tapi. It is been fantastic in terms of getting a bit more utilisation and uptake from our tenants and it allows our tenants to lodge a maintenance request at any time, any where.
