Spot repeat issues

If the same problem keeps coming back, the issue isn’t the repair — it’s the approach. Great maintenance isn’t just about solving individual jobs, but recognising patterns across properties, trades, and time.
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At Tapi, we encourage coordinators to zoom out regularly and ask:

• Have we fixed this before?
• Is this the third time in two years for the same leak, lock, or light fitting?
• Is this a property with a deeper structural or compliance problem?

Repeat issues are your signal that something’s off — whether it’s the quality of previous work, the way jobs are being scoped, or a bigger maintenance planning problem. Spotting those patterns early lets you move from reactive to strategic.

This kind of thinking saves time, money, and frustration for everyone involved. Owners stop paying for the same fix over and over. Tenants feel like their concerns are truly resolved. And you spend less time managing callbacks or complaints.

Use your job history. Tag recurring issues. Flag problem areas. Talk to your trades. And when needed, step up and recommend a permanent fix — even if it costs more upfront. That’s how you shift from firefighting to future-proofing.

Solving jobs is good. Solving problems is better.