Catch issues early

In maintenance, small problems become big ones fast. A missed call turns into a missed booking. A vague work order leads to the wrong repair. A $200 issue becomes a $2,000 one because no one followed up.

At Tapi, we believe the best coordinators are proactive, not reactive. They don’t just manage jobs — they spot problems before they escalate. That means watching for red flags:
‍

• Has the tradie confirmed the booking?
• Has the quote taken longer than expected?
• Is the tenant following up again after reporting the issue?

When something feels off, don’t wait. Investigate. A quick check-in can save hours of cleanup later. Most escalations come down to one thing: no one stepped in early enough.

This isn’t about doing everything yourself — it’s about staying close enough to act quickly. Use systems that highlight stuck jobs. Rely on status tags, auto-reminders, or dashboards. Let technology surface the issues, and you jump in when it counts.

Catching issues early also builds trust. Owners feel looked after. Tenants feel heard. Tradies feel supported. Everyone sees that you’re in control — not just reacting when something goes wrong.

Your job isn’t just to close the job. It’s to control the outcome. And that starts with catching what others miss.