Triage before you send

Every job starts with a decision: what exactly is the problem, and what’s the right first step? Triage is where good coordination begins. It’s how you avoid wasted callouts, unnecessary quotes, and tradies showing up without the right gear. It’s how you protect everyone’s time and money — especially your own.

At Tapi, triage means taking a moment to think before you act. Ask smart questions. Review the history. Look at the photos or videos. Is this really an emergency? Could it be solved with a quick tenant action? Does it need a specialist, or just a general handyman?

Triage doesn’t have to take long — in fact, it should be quick. But it should always be intentional. Rushing to assign every job just to “get it off your plate” often leads to more admin, not less. When you pause to assess properly, you reduce escalations, rework, and owner complaints.

It’s also where your judgment shines. Good triage builds your reputation with trades (“they always give us the right info”), tenants (“they actually listen”), and owners (“they know what they’re doing”).

Make triage a habit. Think before you send. And remember: the best coordinators solve the right problem, not just the loudest one.